Last updated: 26 October 2026
Effective date: 26 October 2026

This Privacy Policy explains how ZENOPCB ELECTRONICS TECHNOLOGY COMPANY LIMITED ("ZenoPCB", "we", "us", "our") collects, uses, shares and protects personal information when you use our websites, our web, mobile and desktop applications, and the online services, features and connected devices that work with them (together, the "Service"). Each application we develop, publish or operate is an "App".

This Policy applies to every App that links to it or displays it. If a particular App has its own privacy policy, that policy applies to that App to the extent it differs from this one. Not every App offers every feature described here; each App collects only the information it needs for the features it provides.

Please read this Policy together with our Terms of Use. If you have any questions, contact us using the details in the "Contact Us" section.

1. Information We Collect

1.1 Information you give us

Account information. When you create an account, we collect your email address and password, and may collect your name, phone number, display name, profile picture, country, language and time zone. If you sign in with Apple, Google or another third-party account, we receive the basic profile information that provider shares with us, such as your name and email address.
Purchase information. When you buy a subscription or other paid feature, we receive information needed to confirm and manage the purchase, such as the product purchased, transaction ID, price, currency, purchase date and renewal status. Purchases made through the Apple App Store or Google Play are processed by Apple or Google; we do not receive or store your full payment card details. If you buy directly from us, we collect the billing details needed to issue an invoice, such as your name, company name, tax code and billing address.
Content you create or upload. Depending on the App, this may include photos, images, videos, audio recordings, text, files, projects, settings and other content you create, import or store in the Service.
Support and feedback. When you contact us, answer a survey or send feedback, we collect your contact details and the content of your message, including any attachments or screenshots you choose to send.
Content you share with others. If an App lets you share content publicly or with other users, for example through a public link, a gallery or a comment, the content you share and your display name may be visible to others.
Information about people you invite. If an App lets you invite someone or share content with them, we collect the name, email address or phone number you provide so that we can send the invitation. By inviting someone, you confirm that you have their permission to give us their contact details. They, or you, may ask us to delete this information at any time.
Promotions and surveys. If you take part in a promotion, contest, beta programme or survey, we collect the information you provide for it, such as your contact details and answers.

1.2 Information from your device, with your permission

Some Apps ask for permission to access parts of your device so that their features can work. We access these only after you grant permission, and only for the feature you are using. You can withdraw permission at any time in your device settings, although some features may then stop working.

Permission	What we use it for	When we ask
Camera	Taking photos or videos, scanning QR codes or barcodes, and real-time camera features such as live filters or object recognition.	The first time you use a feature that needs the camera.
Photos and media library	Letting you choose images or videos to edit or process, and saving results to your device. Where the operating system allows, we access only the items you select.	When you choose to import or save media.
Microphone	Recording audio, voice input, and speech-related features such as transcription or voice effects. We access the microphone only while you are actively using such a feature.	The first time you use a feature that needs audio.
Location	Location-based features, setting your region and time zone, and adding location information to content when you choose to.	When you use a feature that needs location.
Bluetooth and local network	Finding, setting up and communicating with nearby connected devices.	When you add or connect a device.
Notifications	Sending alerts, reminders and updates you have chosen to receive.	When you first open the App or turn on a notification feature.
Advertising identifier (iOS)	Personalised advertising and measuring ad performance, as described in the Advertising section.	Through Apple's App Tracking Transparency prompt.

1.3 Information we collect automatically

Device information: device model, operating system and version, App version, language, time zone, IP address, mobile network information, and device or advertising identifiers.
Usage information: the screens and features you use, actions you take, time and duration of use, the page or link that referred you, and settings you choose.
Diagnostic information: crash reports, error logs and performance data that help us find and fix problems.
Approximate location: your general region (such as country or city) inferred from your IP address, used to set language, currency, content availability and to prevent fraud.
Purchase status: whether you have an active subscription or purchase, and its renewal and expiry dates, as reported by the app store.
Cookies and similar technologies: see the Cookies and Similar Technologies section below.

1.4 Information from connected devices

If an App works with connected hardware such as sensors, controllers or other smart devices, we may collect information about those devices, such as device name, model, serial number or device ID, MAC address, firmware version, online status and activation time, as well as the data they report, such as readings, status values, alarms and events, with their timestamps.

1.5 Information from other sources

We may receive information about you from third parties, such as sign-in providers, app stores (for example, confirmation of a purchase or refund), advertising and analytics partners (for example, which ad campaign led to an App install), and business customers who give you access to an App.

1.6 Sensitive information

We do not ask you to provide information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, genetic data or criminal record, and we ask that you do not send it to us. Where the law treats certain information we do collect as sensitive, such as precise location, we collect it only with your consent and use it only for the feature you requested.

2. Photos, Audio and AI Features

Some Apps let you edit images, apply effects, recognise objects or text, transcribe or process speech, or use other features powered by artificial intelligence ("AI Features"). When you use these features:

On-device processing. Where possible, we process your photos, video and audio directly on your device, and this content is not sent to our servers.
Cloud processing. Some AI Features need more computing power than a device can provide. In that case, the content you choose to process is sent over an encrypted connection to our servers or to a trusted AI service provider acting on our behalf, processed to produce the result, and then deleted, unless you choose to save it in your account or a longer period is needed to provide the feature, which we will tell you about in the App.
Facial features. If an App detects faces or facial features, for example to apply an effect or improve a portrait, it does so only to perform the edit you request. We do not use this information to identify you or any other person, we do not create or store facial recognition templates, and we do not share facial data with third parties for their own purposes.
No training without consent. We do not use your photos, videos, audio recordings or the content you create to train AI models unless you have clearly agreed to this.
Other people. If your content includes other people, you are responsible for having their permission to use it in the App.

3. How We Use Your Information

We use personal information only for the purposes described below, or for other purposes that are compatible with them or that you have agreed to. Where the law requires a legal basis for processing, we rely on the basis shown.

Information	Purpose	Legal basis
Account information; content you create or upload; connected device information	To create and manage your account, deliver the features you use, store and sync your content across devices, connect and manage devices, and provide customer support.	Performance of our contract with you.
Photos, video and audio you choose to process	To perform the editing, recognition, transcription or other AI Features you request, as described in the Photos, Audio and AI Features section.	Performance of our contract with you; your consent where the law requires it.
Purchase information; purchase status	To verify purchases, unlock paid features, manage renewals, cancellations and refunds, prevent payment fraud and issue invoices.	Performance of our contract with you; compliance with tax and accounting obligations.
Contact details	To send service messages such as security alerts, purchase confirmations, technical notices and changes to our terms or policies. These are part of the Service and you cannot opt out of them while you have an account.	Performance of our contract with you.
Support and feedback messages	To answer your questions, resolve problems and improve our support.	Performance of our contract with you; our legitimate interests in helping users.
Device, usage and diagnostic information	To understand how the Apps are used, measure performance, fix bugs, test new features, develop new products and localise the Service.	Our legitimate interests in operating and improving the Service; your consent where the law requires it, for example for certain analytics cookies.
Device identifiers; advertising identifier; approximate location; usage information	In ad-supported Apps, to show ads, limit how often you see them, measure their performance and, where you allow it, personalise them.	Your consent where required; otherwise our legitimate interests in funding free versions of the Apps.
Contact details; usage information	To tell you about new Apps, features and offers, and to run promotions and surveys. You can opt out at any time.	Your consent, or our legitimate interests where the law allows.
All of the above, as needed	To protect the Service and our users against fraud, abuse, security threats and violations of our Terms of Use.	Our legitimate interests; compliance with legal obligations.
All of the above, as needed	To comply with legal, regulatory, tax and accounting obligations, respond to lawful requests from authorities, and establish, exercise or defend legal claims.	Compliance with legal obligations; our legitimate interests.

Anonymous and aggregated data. We may create aggregated or de-identified information that can no longer reasonably be linked to you, for example statistics on how many users use a feature. We may use and share such information to operate, understand and improve the Service, develop new services and for other lawful business purposes. We will not try to re-identify it.

With your consent. In some cases we will ask for your consent to collect, use or share your information in a particular way, for example through a permission prompt on your device. You can withdraw consent at any time.

4. Advertising

Some Apps are free because they show ads. These ads are provided by advertising partners such as Google AdMob, which may collect device identifiers, IP address, approximate location and information about your use of the App and your interaction with ads.

Personalised ads. Where the law requires it, for example in the European Economic Area, the United Kingdom and Switzerland, we ask for your consent before showing personalised ads. You can change your choice at any time in the App's privacy settings, where available.
iOS tracking. On iOS, we ask for your permission through Apple's App Tracking Transparency prompt before using your device's advertising identifier to track you across apps and websites owned by other companies. If you decline, you may still see ads, but they will not be based on that tracking.
Android advertising ID. On Android, you can reset your advertising ID or opt out of personalised ads in your device settings.
Removing ads. Some Apps offer a paid version or subscription without ads.

We do not sell your personal information for money. We share it only as described below:

Service providers. Companies that help us run the Service, such as cloud hosting and storage, analytics, crash reporting, AI processing, customer support, email and notification delivery, and payment processing. They may use your information only to provide services to us and must protect it.
Advertising partners. In ad-supported Apps, as described in the Advertising section.
App stores and payment providers. Apple, Google and other payment providers, to process and verify purchases and refunds.
Business customers. If you use an App provided to you by a business, such as your employer or a company that supplied your devices, that business may have access to information about your use of that App.
Affiliates. Companies under common ownership or control with ZenoPCB, which must handle your information in line with this Policy.
Legal and safety reasons. Courts, government authorities, law enforcement or other parties, where we believe it is required by law or necessary to protect the rights, property or safety of ZenoPCB, our users or others.
Business transfers. A buyer, successor or other party in connection with a merger, acquisition, restructuring, financing or sale of all or part of our business. We will notify you if this changes how your information is handled.
With your consent. Any other party, when you ask us to or agree to it.

6. Third-Party Services

Depending on the App, we use trusted third-party services for functions such as cloud hosting, analytics, crash reporting, push notifications, advertising and in-app purchases. These include, for example, Google services (such as Firebase and AdMob) and the Apple App Store and Google Play billing systems. Each provider handles information under its own privacy policy, which you can find on its website.

The Service may also contain links to, or let you connect with, websites and services run by others, such as social networks or cloud storage. We do not control these services and are not responsible for how they handle your information.

If an App accesses information from your Google account through Google APIs, our use and transfer of that information will comply with the Google API Services User Data Policy, including its Limited Use requirements.

7. International Data Transfers

ZenoPCB is based in Vietnam, and our service providers may be located in Vietnam, Singapore, the United States, the European Union or other countries. Your information may therefore be transferred to and processed in countries other than the one where you live, which may have different data protection laws. When we transfer personal information across borders, we do so in line with applicable law, including Vietnamese law on personal data protection, and take steps such as contractual safeguards to protect it.

8. How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this Policy, or longer if the law requires it. In general:

Account information and content stored in your account are kept until you delete them or close your account.
Purchase and invoice records are kept for the period required by tax and accounting law.
Content sent for cloud processing by AI Features is deleted after processing, unless you save it.
Diagnostic logs and analytics data are kept for a limited period and then deleted or aggregated.
Backup copies may keep deleted data for a short additional period until they are overwritten.

When we no longer need personal information, we delete it or make it anonymous. If that is not technically possible, for example because it is stored in backups, we keep it secure and isolate it from further use until deletion is possible.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit (TLS), encryption of sensitive data at rest, access controls, authentication, monitoring and regular security reviews. No system is completely secure, however, and we cannot guarantee absolute security. You help protect your account by using a strong password, keeping it private and signing out of shared devices.

If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by law. If you believe your account or information has been compromised, please contact us immediately at [email protected].

10. Your Rights and Choices

Depending on where you live, you may have the right to:

know what personal information we hold about you and receive a copy of it;
correct information that is inaccurate or incomplete;
delete your information;
restrict or object to certain processing, including processing based on our legitimate interests and direct marketing;
receive your information in a portable format, or have it sent to another provider where technically feasible;
withdraw your consent at any time, without affecting processing that took place before you withdrew it;
lodge a complaint with a data protection authority.

You can update much of your information directly in the App's account settings. To make any other request, email us at [email protected]. We do not charge a fee, and we will respond within 30 days or any shorter period required by law. We may need to verify your identity before acting on a request, and in some cases the law allows or requires us to decline a request; if we do, we will explain why.

Authorised agents. Where the law allows, you may ask someone else to make a request on your behalf. We may ask for proof that they are authorised and verify your identity directly with you.

If we decline a request. If we cannot fully meet your request, we will tell you why. Where the law gives you the right to appeal our decision, you may do so by replying to our response, and we will review it and tell you the outcome.

Marketing. You can unsubscribe from marketing emails using the link in each email, and turn off promotional notifications in your device or App settings. You will still receive service messages related to your account.

Notifications. You can turn push notifications on or off at any time in your device settings or in the App.

Device permissions. You can review and change the permissions you have given each App, such as camera, photos, microphone and location, in your device settings.

11. Deleting Your Account

You can delete your account and associated data:

inside the App, in the account or profile settings, where this option is available; or
by emailing [email protected] from the email address linked to your account, with the subject "Account deletion request" and the name of the App.

Once your account is deleted, you will no longer be able to access it or its content, and we will delete or anonymise your personal information within 30 days, except information we must keep to comply with the law, resolve disputes or prevent fraud. Deleting an App from your device does not delete your account. Deleting your account does not cancel a subscription purchased through the Apple App Store or Google Play; please cancel it in your store account settings to stop future charges.

12. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16 (or a higher age where local law requires it). If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it as soon as possible.

13. Cookies and Similar Technologies

Cookies are small text files placed on your computer or device when you visit a website. Our websites and web Apps use cookies, and our mobile Apps use similar technologies such as software development kits (SDKs), local storage and device identifiers. We use them for the following purposes:

Type	Description	Third parties
Essential	Needed to sign you in, keep your session secure, remember items in your cart and provide features you request. The Service cannot work properly without them.	None
Preferences	Remember choices you make, such as language, region and display settings, so that you do not have to set them again each time.	None
Analytics	Collect information about how visitors use our websites and Apps, such as pages and screens viewed, features used, how they arrived and how long they stayed, so that we can understand and improve the Service.	Google (Google Analytics, Firebase). See Google's privacy policy at policies.google.com/privacy.
Advertising	Used by advertising partners to show ads in our Apps and elsewhere, limit how often you see them, measure their performance and, where you allow it, personalise them based on your interests.	Google (AdMob). See Google's privacy policy at policies.google.com/privacy.

We use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain until they expire or you delete them.

Your choices. Where the law requires it, we ask for your consent before using non-essential cookies, and you can change your choice at any time. Most browsers let you see, block or delete cookies in their settings; if you block essential cookies, parts of the Service may not work. You can find more information about managing cookies at www.allaboutcookies.org.

Limiting mobile tracking. On iOS, you can control tracking in Settings > Privacy & Security > Tracking. On Android, you can reset your advertising ID or opt out of personalised ads in your device's Google or privacy settings.

Do Not Track. Some browsers send a "Do Not Track" signal. Because there is no common standard for how to respond to these signals, our websites do not currently respond to them. Where the law requires us to honour browser-based opt-out signals such as Global Privacy Control, we will do so.

14. Additional Information for Certain Regions

Vietnam. We process personal data in accordance with the laws of Vietnam on personal data protection. ZenoPCB is the party that decides how and why your personal data is processed for the Apps we operate. You may exercise the rights described in this Policy, and we will notify you before processing your data for any new purpose.

European Economic Area, United Kingdom and Switzerland. The legal bases we rely on are listed in the "How We Use Your Information" section. You have the rights described in "Your Rights and Choices" and may lodge a complaint with the supervisory authority in your country. Where we transfer your personal data outside these regions, we use safeguards recognised by law, such as standard contractual clauses.

California and other US states. Depending on your state, you may have the right to know, access, correct and delete your personal information, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell personal information for money. Showing personalised ads in ad-supported Apps may count as "sharing" under some state laws; you can opt out by turning off personalised ads in the App or by limiting ad tracking in your device settings. We will not discriminate against you for exercising your rights.

15. Changes to this Privacy Policy

We may update this Policy from time to time. When we do, we will change the "Last updated" date above. If we make material changes, we will notify you in the App, by email or by another appropriate method before the changes take effect, and ask for your consent where the law requires it. Please review this Policy regularly.

16. Contact Us

If you have questions, requests or complaints about this Policy or how we handle your personal information, please contact us:

ZENOPCB ELECTRONICS TECHNOLOGY COMPANY LIMITED
Address: 350/2 Chien Luoc Street, Binh Tri Dong Ward, Ho Chi Minh City, Vietnam
Tax code: 0318774051
Email: [email protected]
Phone: (+84) 97 111 3732
Website: zenopcb.vn